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William Tan  Consultant

William has a passion in sharing knowledge and helping people achieve a SHIFT FORWARD in the lives - be it at work or on the personal front.

He employs a combination of experiential activities, action-focused exercises and at times, contemplation, amongst other facilitating skills, to challenge participants’ mindsets vis-à-vis their role effectiveness in their respective organizations as well as personal effectiveness enhancement.
 
Areas of Expertise
  • Customer Service, Managing Customer Expectations and Managing Difficult Customers
  • Personal Effectiveness, Effective Work Mindset, Effective Communication, Problem Solving and Creativity Skills
  • Negotiation in a cross-cultural setting
  • Facilitator for experiential learning in both government bodies and private companies, including both indoors and outdoors team building.
  • Customised, high-energy and experiential Values Cascade programmes
  • Clients span automotive, aviation, FMCG, financial, healthcare, insurance, logistics, manufacturing, petrochemical, property, pharmaceutical, retail, technologies and transportation sectors
  • Bilingual in English and Mandarin
Professional Experience
  • Over the last 15 years, he has held consultative, executive, managerial and management positions with Shell, KIG Ceramics and SDC-Consulting in Sales, Human Resources, Marketing, Trading & Oil Operations both in Singapore and Malaysia. 

  • His work has taken him extensively across ASEAN, Taiwan, China and the Indian sub-continent to negotiate business and supply deals with vendors, distributors and national oil companies. 

  • On the HR front, William managed a workforce of nearly 600 in Malaysia, negotiated numerous wage negotiations and a Collective Agreement with an in-house union as well as administered his fair share of staff appraisals, job evaluation and ranking.

  • On the Coaching front, he is professionally trained as a coach with Results Coaching Systems, Australia and is the 2nd VP of the International Coaching Federation (ICF) (Singapore Chapter). 

Education
  • Bachelor of Science (Building) (2nd Upper Honours) from the National University of Singapore
  • Recipient of the Singapore Contractor’s Association Limited’s Gold Medal in his final year
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